Posts Tagged ‘united airlines’

United Also Loses Luggage

Remember Dave Carroll? He is the musician who fought United Airlines over a broken guitar. Well, his latest problem with United was lost luggage. And what was Dave doing when his luggage was lost? He was flying to Colorado to speak to a group of customer service executives. Fortunately, his luggage appeared – 3 days […]

United Breaks Guitars

When Halifax’s Dave Carroll took a United Airlines flight last spring, his $3,500 custom-made Taylor guitar was severely damaged, allegedly by overzealous luggage handlers. Dave was incensed, but instead of chasing the airline, he wrote a song about his experience.